- How often does my home elevator need servicing?
Your home elevator must be serviced at least twice per year to maintain the warranty and ensure safety. Bi-annual servicing keeps the elevator operating reliably and prevents unexpected breakdowns.
Our technicians attend on a scheduled calendar. Each visit includes full safety checks, emergency system testing, mechanical inspection, and replacement of wear components. Your first three years of servicing are included.
- What increases the required service frequency?
Coastal homes and high-dependence users may require quarterly servicing. Salt air accelerates corrosion, and frequent use increases wear.
We assess your property and usage during handover and recommend a tailored service schedule where necessary.
- How much does home elevator servicing cost?
Servicing costs depend on your elevator model, location, and frequency. After the first three included years, we provide transparent fixed-price annual service plans.
We do not outsource servicing. Our salaried technicians maintain your elevator and provide clear annual cost estimates.
- What happens if I stop servicing my home elevator?
If servicing stops, your warranty becomes void. Beyond warranty loss, you face increased safety risk and higher repair costs.
Unserviced elevators develop hidden wear issues that can lead to breakdowns. Regular servicing protects both safety and lifespan.
- Am I locked into Elevator Boutique for service forever?
After your 3-year warranty expires, you are not obligated to continue with us, although most customers do.
Our technicians know your elevator’s history and configuration. We offer fair ongoing service rates for post-warranty maintenance.
- What’s included in a routine service visit?
We inspect mechanical components, test all safety systems (including ICSR and door interlocks), inspect hydraulic or electrical systems, lubricate moving parts, and replace wear items.
You receive a documented service report after every visit.
- What happens if my elevator stops working?
Contact our 24-hour hotline immediately. We troubleshoot remotely where possible and dispatch a technician if required.
We maintain spare components and aim for rapid response in metro areas.
- Can I cancel my Maintenance Subscription?
Cancelling your Maintenance Subscription cancels warranty coverage. You then assume all repair risk.
Service agreements are structured flexibly. If circumstances change, contact us to discuss your options.
- Will my elevator phone work if the NBN goes down?
Yes. Our GSM emergency phone operates independently of your home internet and uses mobile network coverage.
It is tested during every service visit and ensures emergency contact at all times.
- How long does a home elevator last?
A well-maintained elevator lasts for decades. Many of our elevators have operated reliably for over 20 years.
Regular servicing is the key to longevity. Our 8-year, 80,000-trip warranty covers the initial ownership period.
